inamo interactive restaurant

Interactive Restaurant – 80% Digital and 20% Analogue – Review of Inamo in London

Inamo has two "digital" or interactive restaurants in London, the first of which was installed in September 2009. In terms of menu, Inamo serves an Asian fusion mix. I went with a couple of geeky friends and wanted to see how the concept had aged. To my great surprise, the interactive table provided a very good…

Decoding the Business Trends for 2016 – Bits, Bytes and Bozos

Every two years I like to put out my predictions of business trends -- with a heavy marketing bias -- for the upcoming year. Reviewing those I made for 2012 and 2014 and now looking at the predictions for 2016, there are some new and exciting factors and technologies that are now coming materially into the foreground. As some…

Why customer service is the new marketing!

Some brands have a nasty habit of considering customer service as only a necessary evil. For such brands, it is a headache and cost center that is better outsourced whenever possible. Instead of shutting up and going away, in this internet-enabled world, customer service has spawned new channels, exposing organizations that are not customer centric. According to Twitter,…

The Battle Of The Beauty Portal

In the beauty business -- just as in any FMCG sector, be it food, fashion, household care or appliances -- there is a handful of multinational conglomerates that each own a whole corpus of brands, most of which compete with one another. To the extent a conglomerate owns many brands, it stands to reason that it must find a way to create superior…

Andrew Grill – Getting the social mindset to drive your business (MDE154)

Minter Dialogue Episode #154 — This interview is with Andrew Grill, IBM Global Managing Partner for Social Consulting. A repeat guest (my first podcast with Andrew here) on the show and keynote speaker of worldwide renown, Andrew and I discuss digital literacy of leaders and executives, the use of social media for customer service, the best…

4 real reasons why and when you need to compromise, even when you think you are right!

Compromise can be such a dirty word, among purists, in particular. Aside from being the chronic condition of politicians and bureaucrats, compromise smacks of mediocrity, being average, selecting the middle road. The word, as a verb, gets even worse. Think of when your privacy or security has been compromised. And, yet, the word has an honorable past and…