Getting your legal T’s and I’s straightened out with social media – Interview with Sophie Goossens (MDE145)

Minter Dialogue Episode #145 This interview is with Sophie Goossens, a practicing lawyer at August & Debouzy, who is on the cutting edge of legal issues in the digital space. Having met at SXSW, we struck up a number of fascinating conversations on legal topics, surrounding copyright, images and image rights, how and why to…

How to embed entrepreneurial & innovative spirit in big business?

The following question is surely on the minds of many top level executives in big business: How can we embed entrepreneurial flair and an innovative spirit throughout the organization? {Please tweet ♺!} Companies are fast to cite "Innovation" as strategic. In fact, nearly 40% of companies in a 2009 survey conducted by the Wellcom Agency, cited innovation as a core value.…

The war for digital talent – a critical battleground 

I am regularly asked by people in large organizations whether I know of "great" digital talent for hire. The wish list usually includes a series of competencies as well as proven accomplishments. I need someone really good to help drive the digital transformation..." Aside from the fact that such breeds are supremely rare and increasingly expensive,…

Want a Digital Restaurant? Le Bar à Huitres in Paris serves a digital appetizer

Using an iPad as a menu for a restaurant is hardly innovative today. That said, it certainly isn't the norm (yet). As restaurants come to grips with the notion of becoming a "digital restaurant" and dealing with its ever connected customers, there is inevitably a need to trial new methods of creating a superior customer experience…

The Dangers Of Paying Lip Service To Customer Centricity

Is your company talking more and more about customer centricity? It's quite the important topic. For executives sitting through last month's performance review meeting, however, I wonder how often the subject of lost business is properly addressed. Most probably, the notion of lost or "missed" business will surface when the head of sales complains of such and such…