The Dangers Of Paying Lip Service To Customer Centricity

Is your company talking more and more about customer centricity? It's quite the important topic. For executives sitting through last month's performance review meeting, however, I wonder how often the subject of lost business is properly addressed. Most probably, the notion of lost or "missed" business will surface when the head of sales complains of such and such…

Glass doors, floors and walls: Corporate cyber security and the evermore porous nature of company secrets

Corporate cyber security, as an industry, is about to hit the big payload. Corporate IT teams around the world are already in overdrive, pushed by a near-panicked CEO, calling around to figure out the right systems and solutions. Consultancies who have positioned themselves in this space are going to have a bonanza helping companies to configure…

Greg Sim, CEO of GlassWall Solutions for cyber crime protection

Minter Dialogue Episode #122 This interview is with Greg Sim, entrepreneur, investor and CEO of GlassWall Solutions, providing security software to protect companies from cyber theft and criminality, including Zero-Day malware attacks and Advanced Persistent Threats. It’s a topic of strategic importance, as all companies have some level of intellectual property, sensitive informaiton and/or customer data. In this…

Do you have an innovation mindset?

Innovation is a word that is used very frequently in business meetings and written with great conviction in annual reports. Innovation is a lofty ambition that can inspire. And, it is considered by many as the single biggest driver of value. As Thierry Wellhoff, wrote in his book, “Values*,” innovation is a perennial favorite value (different…

The innovation – confidential conundrum : how to foster a dynamic spirit of innovation?

In business, we often have to navigate between opposing forces. Take the need for confidentiality versus the spirit of innovation. There are some things that must be kept under wraps. For example, it might be a secret recipe, a pending new product launch or a potential acquisition. Some internal announcements -- such as new hirings or…

Why transparency is a deeply strategic issue for all, including as individuals and for brands

Having just attended the Freedom & Solidarity Forum, celebrating the 70th anniversary of the D-Day landings, one of the recurring themes of the day was transparency. In today's connected world, the notion of transparency is being discussed -- if not called into question -- in the context of the political and economic relationships between "the Allies." The…

BOF – The Business of Fashion – A great business case

BOF is a funny old word. In French, "bof" basically is the equivalent of a verbal, almost indolent, shrug of the shoulders. However, BOF is also the Business of Fashion, a fabulous online resource for anyone in fashion, that was started in 2007 by Imran Amed. It has become a staple read for people in…