weather forecast brian clegg

Button Maker? Weather Forecaster? Paperclips? Here’s why companies need to hire different types of profiles

Just recently, I was listening to a quirky podcast on New Books in Technology, with Brian Clegg as guest. Clegg, who has many books and accolades to his name, is the author of a new book, "Big Data: How the Information Revolution Is Transforming Our Lives." It was one of those podcasts that got me thinking,…

empathic futures

Empathic Futures – The Future of AI is Empathic Intelligence?

I recently joined an experiment in empathic intelligence (EI) called Empathic Futures. To be sure, it was a rather riveting experience. Part of a project funded by Volkswagen and created by Feld (a studio for digital crafts based in Berlin), the idea of Empathic Futures was to explore the relationship between human being and an empathic bot. What relationship is comfortable? How…

How To Cut Through The Noise with Great Content Marketing with Jason Miller (MDE244)

Minter Dialogue with Jason Miller (MDE244) Jason Miller is Global Content Marketing leader at LinkedIn, a heady position. He’s also a RocknRoll photographer, author (best-selling Welcome To The Funnel), podcaster and all around top influencer. In this podcast, Jason and I talk about the big challenges facing business leaders and what they should be doing about. We…

wimbledon 2017 challenge

Making Great Stories From Data – Exploring Wimbledon 2017 with IBM

Wimbledon 2017 will be remembered for many things. Among others, this will include the first British woman, Johanna Konta, to make it to the semi-final since Virginia Wade in 1978. It marked the dramatic return of Ms Wimbledon, Venus Williams, 37, who reached her ninth SW19 final despite many heavy personal setbacks, only to be stonewalled…

automated-marketing

The Dangers of Automated Marketing – Is It The Right Choice For You?

Would you not agree that most marketers are still scrambling to figure out automated marketing? Whether it's programmatic advertising, pre-programmed posting or repetitive tasks, marketers are keen to make the machines do the work. Cue: Big Data Analytics Algorithms Artificial intelligence Predictive modeling Marketing Automation software (eg. InfusionSoft, HubSpot, Marketo, Pardot...) But how to make…

2017-predictions-purpose

Key 2017 Predictions – What Every CEO Should Be Looking For!

As ever, the new year ushers in an opportunity to consider what's going to come up in 2017. If I had sum up my major 2017 predictions, it would be more of the same, except faster, different and, probably, worse. I would like to separate the challenges into three buckets: New technology Marketing Management New…

digital-genius-mikhail-naumov

Using Artificial Intelligence to Enhance Customer Service with Mikhail Naumov & Digital Genius

Minter Dialogue with Mikhail Naumov This interview is with Mikhail Naumov, 27, and already a serial entrepreneur, pioneering in the use of artificial intelligence for customer service. Mikhail is a contributor at Forbes and was recognized this year as one of Forbes’ 30 Under 30 in enterprise tech. In this podcast, we explore the state of…

Megan Neale Unilever

Making Meaningful Relationships At Unilever with Megan Neale (MDE190)

Minter Dialogue Episode #190 This interview is with Megan Neale, Global Head of Engagement Centres for Unilever. She is also co-founder of a start-up, My Digital Customer, providing solutions to bridge the gap between contact centers and the digital channels. In this interview, we discuss how Unilever tackles the challenge of creating meaningful relationships with…

Celine Dumais L'OREAL USA LOGO

How and Why Customer Care Can Lead Digital Transformation – Celine Dumais at L’Oreal USA (MDE189)

Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how customer care can be a leading thrust in the transformation of the…

Louis-Philippe Morency, Principal For SIMSENSEI, Netexplo 2014 Laureate

Minter Dialogue Episode #99 This interview is with Louis-Philippe Morency, one of the Principal Investigators on the SimSensei project being run at USC. SimSensei was one of the top ten award winners at this year’s Netexplo Forum. Louis-Philippe, was voted one of the top 10 people to watch in AI for 2008 by IEEE Intelligent Systems,…