charles-hall-pepperhq

Creating the best mobile experience in retail – convenience, payment and loyalty with PepperHQ’s CEO Charles Hall (MDE233)

Minter Dialogue with Charles Hall   Charles Hall is the CEO and co-founder (along with Simon Kelton and Stuart Hall) of PepperHQ, a white label mobile platform for retailers to provide greater convenience, increase revenues and create more powerful loyalty programmes. For now, Pepper is focused on the hospitality sector, but the future is much broader.…

digital-genius-mikhail-naumov

Using Artificial Intelligence to Enhance Customer Service with Mikhail Naumov & Digital Genius

Minter Dialogue with Mikhail Naumov This interview is with Mikhail Naumov, 27, and already a serial entrepreneur, pioneering in the use of artificial intelligence for customer service. Mikhail is a contributor at Forbes and was recognized this year as one of Forbes’ 30 Under 30 in enterprise tech. In this podcast, we explore the state of…

Digital maturity – what does great look like?

In observing how major companies are approaching the question of “digital transformation,” I have identified five levels of digital maturity (going from the basement floor [level 0] rising to the top of Excellence [level 4]). The interesting point about digital maturity is that it is an ever-moving target. {Tweet this} What is acceptable today more than likely…

The Dangers Of Paying Lip Service To Customer Centricity

Is your company talking more and more about customer centricity? It's quite the important topic. For executives sitting through last month's performance review meeting, however, I wonder how often the subject of lost business is properly addressed. Most probably, the notion of lost or "missed" business will surface when the head of sales complains of such and such…