empathic futures

Empathic Futures – The Future of AI is Empathic Intelligence?

I recently joined an experiment in empathic intelligence (EI) called Empathic Futures. To be sure, it was a rather riveting experience. Part of a project funded by Volkswagen and created by Feld (a studio for digital crafts based in Berlin), the idea of Empathic Futures was to explore the relationship between human being and an empathic bot. What relationship is comfortable? How…

Ebay's "Do Good, Feel Good" Shop

Review of A Pop-Up Experience – Ebay’s “Do Good, Feel Good” Shop

If the high street is flagging and Cyber Monday sales continue to grow, the issue seems patently clear that consumers would rather the convenience and comfort of a couch than the hassle and ouch of visiting a brick and mortar store. From a retailer's standpoint, the rub is double in that real estate prices continue to…

Cathy Brown Engage-for-Success-logo-300x199

Enabling Superior Employee Engagement with Cathy Brown (MDE209)

Minter Dialogue with Cathy Brown This interview is with Cathy Brown, Executive Director at Engage for Success, a social movement committed to releasing the capabilities of employees to improve performance and enhance wellbeing. In this podcast, we discuss the different enablers that employers can spark up in order to enhance employee engagement. We look at the…

Using Your Hands Online? Why Brand Comms Are Failing Us

The other day, I stopped to observe a man driving solo in his Audi car who, with one hand on the steering wheel, was gesticulating wildly with his other hand. Obviously he was "on" the phone, albeit hands free. Smiling to myself, I thought that he was most possibly Italian. However, it's true that, with the mobile…

Are we all in a giant internet shaped crucible? Guest post by Manish Gajria

The power of A and B Any internet/ecommerce product manager worth his or her salt knows that the best way to learn about your customers is to ask them. However, operating in the equivalent of an earth-sized shopping mall with millions of customers walking in and out every day makes one-to-one conversations impractical. Thus emerged…

What Place Does Emotion Have In Leadership? The Urgent Case For Leading By Example In Digital Transformation

Executives and business leaders in general are conditioned to be rational. Schools are designed to imbue knowledge. Shareholders pay for performance. Money is counted in numbers. Information is power. And yet... The power of true leadership is run through the emotional pipeline #leadership #Mindset http://t.co/tcUUDgzeoj — Minter Dial (@mdial) June 10, 2014 Great leadership involves…

The Brand Illusion – Where has branding gone wrong?

In recent discussions, I have found that there is a good deal of cynicism about the notion of branding. As companies continue to plough head and shoulder into the digital transformation 'project', the issue of company culture inevitably becomes front and central. As companies and brands look to "engage" with their customers to create "authentic experiences"…

Why and how should you go to South by Southwest (aka SXSW)?

There are typically three schools of thought about South by Southwest (aka SXSW): It's over. It's over-hyped. It's passé. It's a zoo. It's a waste of time. I also heard "too much ass licking." This, or words to that effect, would be what the SXSW snobs would say as they snub coming. Typically, they came…