founders factory george northcott

Founders Factory – An Accelerator With a Difference with George Northcott (MDE208)

Minter Dialogue with George Northcott This interview is with George Northcott, co-founder and head of business development at the Founders Factory, an accelerator with great ambitions and very interesting business model. Closely affiliated with the Founders Forum, the Founders Factory links startups with corporates in very specific verticals. In the podcast, George discusses the model,…

Celine Dumais L'OREAL USA LOGO

How and Why Customer Care Can Lead Digital Transformation – Celine Dumais at L’Oreal USA (MDE189)

Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how customer care can be a leading thrust in the transformation of the…

Lily_Tse_podcast

Think Dirty, An App To Help Understand The Safety of Cosmetics (MDE179)

Minter Dialogue Episode #179 This interview is with Lily Tse, founder of Think Dirty App. Based out of Toronto, Lily has made it her mission to make transparent the potential risks that are hidden in the list of ingredients of cosmetic products. With a database of over 300,000 products, Think Dirty will grade and rank…

The Battle Of The Beauty Portal

In the beauty business -- just as in any FMCG sector, be it food, fashion, household care or appliances -- there is a handful of multinational conglomerates that each own a whole corpus of brands, most of which compete with one another. To the extent a conglomerate owns many brands, it stands to reason that it must find a way to create superior…

Can A Niche Brand Really Stay Indie Once It Is Acquired?

There are a number of industries where the big titans seem to prefer buying up small niche brands rather than grow their own. If the internal innovation isn’t sufficient and the organic growth is not enough, the natural option quickly becomes external acquisition. This would be very much the case of the advertising business. It's also…

Itw with Annabel Kilner, the story behind Made.com, the online furniture retailer (MDE151)

Minter Dialogue Episode #151 This interview is with Annabel Kilner, head of Made.com UK, an online furniture retailer, which was created by Ning Li, Julien Callede, Chloe Macintosh and Lastminute.com founder Brent Hoberman in 2010. Having previously held senior positions at MyDeco and sharing with me a past at L’Oreal, Annabel talks to us about Made.com’s approach…

How to avoid the pitfalls of a diluted brand strategy in a conglomerate

Driving your brand's point of difference When you work for a large organization with many sub-brands, where people tend to cycle through brands as part of career advancement, it's a fact that brand differentiation becomes hard to maintain. As a result, an evermore connected, knowledgeable and demanding customer, will become less duped and seek out different solutions outside…

Digital in Retail: What does it take to get it right?

Most serious retailers are now looking deeply at ways to go "digitail" aka exploit digital in retail. In other words, they are looking for ways to use and 'manage' digital tools, devices and platforms in the retail space for good business effect. To the surprise of many companies, the transformation required for digitail is not anecdotal. Digital is…