charles-hall-pepperhq

Creating the best mobile experience in retail – convenience, payment and loyalty with PepperHQ’s CEO Charles Hall (MDE233)

Minter Dialogue with Charles Hall   Charles Hall is the CEO and co-founder (along with Simon Kelton and Stuart Hall) of PepperHQ, a white label mobile platform for retailers to provide greater convenience, increase revenues and create more powerful loyalty programmes. For now, Pepper is focused on the hospitality sector, but the future is much broader.…

The Dangers Of Paying Lip Service To Customer Centricity

Is your company talking more and more about customer centricity? It's quite the important topic. For executives sitting through last month's performance review meeting, however, I wonder how often the subject of lost business is properly addressed. Most probably, the notion of lost or "missed" business will surface when the head of sales complains of such and such…