Is Customer Centricity Really The Answer? Stan Phelps Says Not (MDE249)

Minter Dialogue with Stan Phelps Stan Phelps is a keynote speaker, Workshop Facilitator at PurpleGoldfish, and best-selling author (Purple Goldfish). He’s also a Forbes Contributor, faculty member on ANA’s School of Marketing and serves as an adjunct instructor at Rutgers Business School. Last but not least, Stan’s an IBM Futurist. In this conversation, Stan and…

north-star

The End of Net Neutrality? Or The End of Neutrality Period

While net neutrality must not end, can a brand or company afford its own neutrality around important ethical issues?  Standing for Something Mr Trump is a disruptor. Love him or hate him, he is changing things up. One of the most unexpected and rather unusual outcomes of the nascent Trump presidency has been the obvious dissension…

communication meltdown

Communication Meltdown – Overcoming One Of The Biggest Ills of Business

How often do you get frustrated with the way people communicate with you? It seems it's an issue that comes up time and again, whether it is communicating with a colleague, a member of your family or with some corporate or governmental agency. I observe that communication meltdowns are happening everywhere, all the time. And, it doesn't…

digital transformation 1

9 Reasons Why Your Digital Transformation Won’t Work…

Everywhere you look, companies are knee-deep in some form of digital transformation program. To the extent the subject is high up on the ExCom's list of priorities, the most likely conclusion is that the company feels that they are late to the game. The biggest issue for the executive team is that digital transformation is much more…

Hints You Are Going To Burn Out – And What You Can Do About It!

In this hyper connected world, where we are "on" so much of the day, seven days per week, there are some real risks. Sure, there are important business issues with regard to communication and collaboration, but the hidden concern is employee health, including mental sanity. In the aftermath of the Great Recession and the ever present pressure on…