Orange Retail Experience 6

Apples & Oranges – Different Mindsets In The Retail Experience

I am not here to write yet another apologia about the state of the telecommunications market. Nor am I going to write another blog post praising Apple's retail stores. I wanted to point out some of the treacherous pitfalls that organizations fall into when trying to upgrade their retail experience. I have been a long-time customer…

Interview with David Ohayon, Chief Digital Officer at John Paul, white label concierge services and CRM technology

Minter Dialogue Episode #127 This interview is David Ohayon, Chief Digital Officer at John Paul, providing concierge services for companies in Europe. Whether as part of value-add for a fidelity program, a service for a premium brand or as a bonus for certain executives in a company, John Paul has a service and technology whose…

Interview With @odile_roujol, Chief Strategy And Chief Data Officer At Orange France (mde119)

Minter Dialogue Episode #119 — This interview is with Odile Roujol, Chief Strategy and Data Officer at Orange France. This is Odile's second time on the show; last time it was when she was SVP of Brand and Communications at Orange. In this podcast, Odile and I discuss the importance of digital in Orange’s strategy,…

Customer Centricity – 4 keys to putting the core customer in the center

As brands and organizations try to come to grips with the "omnichannel" customer and make customer centricity a reality, it is evident that there is no clear-cut solution or single path to success. The complications are legion, especially when the organization does not have a genuine culture of being customer-focused. It's one thing for a company…

Customer experience – two different consumer journeys featuring BT and Orange

Most futurists or "futurologists" have predicted that access to the Internet will be everywhere. Even if the "Internet of Things" (IoT) may be considered a trendy trending term, the vision of hyper connectivity all the same continues to excite me. However, caveat emptor: remember that the road to such hyper connectivity is paved with user or customer…

Joe Fernandez, CEO Of Klout Influence Measurement And Management (MDE77)

Minter Dialogue Episode #77 This interview, recorded on October 11, 2013, is with Joe Fernandez, co-founder and CEO of Klout, a system that helps identify and engage with influencers.  As Joe likes to say, Klout is the standard in online influence measurement.  Joe presented at this year's Hub Forum (interview with HubForum founder, Vincent Ducrey) in Paris,…

Interview with Giles Corbett (@gicorb), Libon from Orange Vallee (MDE61)

Minter Dialogue #61 This interview is with Giles Corbett, a fellow INSEAD alumnus, who runs Libon, as part of the Orange Group. Libon is an innovative OTT service that provides a radically different experience to ordinary voice mail.  For example, it transcribes voice messages into text with surprising accuracy.  Beyond voice mail functionality, Libon also…

Mde45: Interview With @odile_roujol, Svp Brand And Communications At Orange France

Minter Dialogue #45 This interview is with Odile Roujol, a friend and ex-colleague from my days at L'Oreal and now SVP, in charge of Brand and Communications for the French telco giant, Orange. Being the delivery mechanism across all our screens, it's a fascinating world, making Orange far upstream compared to most brands. Orange France…